Problématique de la révision du système d'indicateurs de performance dans le cadre de la norme ISO 9000

Abstract : The standard ISO 9000 in their 2000 and 2008 versions focuses first on the process modeling of the company activities, and thus on the use of performance indicators for the control of theses processes. More particularly, the standard proposes a procedure for the design of the so called performance measurement systems. But, the question of the revision of these indicators is not handled. Indeed, in the numerous certified companies, the initial designed system needs to be revised, in order to take into account the context evolutions. The purpose of this article is precisely to consider this step of the performance measurement system life cycle. Our approach deals with systemic principles for the design of these indicators. The model is based on quantification mechanisms, related to the break-down of the objectives on the one hand and the aggregation of the performances on the other hand. We consider, as an illustration, the case of Fournier Company, an industrial kitchen producer certified ISO 9000 since 2003.
Type de document :
Communication dans un congrès
8ème Congrès International de Génie Industriel "Interopérabilité et Intégration", Jun 2009, TARBES, France. pp.Actes sur CD ROM, 2009
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http://hal.univ-smb.fr/hal-00527711
Contributeur : Vincent Clivillé <>
Soumis le : mercredi 20 octobre 2010 - 10:11:05
Dernière modification le : mercredi 10 janvier 2018 - 09:44:29

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  • HAL Id : hal-00527711, version 1

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Vincent Clivillé, Lamia Berrah. Problématique de la révision du système d'indicateurs de performance dans le cadre de la norme ISO 9000. 8ème Congrès International de Génie Industriel "Interopérabilité et Intégration", Jun 2009, TARBES, France. pp.Actes sur CD ROM, 2009. 〈hal-00527711〉

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